Most of what I do starts with a messy reality: scattered data, broken processes, teams working around systems rather than with them. These are a few examples of what that looks like in practice, and what came out the other side.
A fast-growing AI healthtech startup deploying clinical AI into NHS Primary Care Networks needed to move from a patchwork of spreadsheets to a fully-configured Salesforce — built around how complex NHS deployments actually work.
Read →The company was in aggressive expansion mode — onboarding properties as fast as possible, opening new markets, building geographic coverage to become the dominant player in short-term rental management. The goal was scale and the processes needed to support hyper-growth.
Read →Running a two-sided marketplace is genuinely more complex than it looks from the outside. You're not managing one customer relationship, you're managing two, simultaneously, with completely different needs, incentives, and reasons to disengage.
Read →I'll come back with an honest sense of whether and how I can help.